💬 Momentum Help Desk

Support Center

Need assistance with sync details, purchases, or setting up habits? We're here to help you get back on track.

📧

Email Help

Drop our creators a note regarding general database assistance.

momentumdailyapp@gmail.com
📱

In-App Support

Send diagnostic feedback directly from the mobile app settings.

Settings → Send Feedback
🐛

Bug Logging

Did streaks fail or did analytics break? Log a report directly.

Report a Bug

📋 Frequently Asked Questions

No matching questions found. Try searching for other terms like "sync", "restore", or "delete".
Free users store all habit records, streaks, and analytics locally on-device inside a secure SQLite database sandbox. This data never leaves your device. Premium sync users have their records encrypted in transit and stored inside secure AWS servers in the Sydney region.
Open Momentum on your device ➔ go to the Settings tab ➔ tap "Upgrade to Premium" ➔ scroll to the bottom of the paywall and select "Restore Purchases". This query triggers a check against your Apple ID subscription records.
Absolutely! Momentum functions completely offline with zero signups or accounts required. You get unlimited habits and local streak analytics out of the box. You only need to register if you explicitly choose to sync habits across devices.
All payments and subscriptions are processed by Apple. To cancel, open iOS Settings ➔ tap your Apple ID Name ➔ select Subscriptions ➔ select Momentum ➔ tap Cancel Subscription. Your Premium status will continue to work until the current cycle expires.
Your habit data remains safe on your physical device. Cloud sync logs will stop syncing across other devices, but your local SQLite database will remain intact and you can continue to track routines completely offline for free.
Free users can simply uninstall the app to clean up their database. Premium sync users can trigger permanent cloud account and data deletion from the mobile settings page or request support via email. All synced databases and profiles will be deleted within 30 days.
Momentum is currently built for Apple iOS environments to provide high performance and deep integrations. Android support is on our developmental roadmap for future updates.

🔧 Troubleshooting

⚡ Habits failing to sync

  1. Verify you have a registered, active Premium subscription.
  2. Check your device Wi-Fi/LTE network.
  3. Navigate to the settings tab and pull down the list to trigger a manual sync check.
  4. Log out and re-authenticate to refresh your Cognito security keys.

🔄 Slow loading or screen freezes

  1. Force close and restart the mobile application.
  2. Check the App Store to ensure you have the latest code patch installed.
  3. Restart your iOS device.
  4. Contact support if analytics charts fail to render after these steps.

Average Developer Response Speed

< 24 hours

Every message is routed directly to our developer inbox to verify and troubleshoot your queries.